Najm Announces Its Operational Plan for Hajj Season 1445 AH / 2024

The plan aims to enhance the pilgrims’ safety.

Riyadh, June 11, 2024

Najm has announced its operational plan for this year’s Hajj season, 1445 AH. The plan aims to enhance traffic safety in the holy sites and provide comfort for the pilgrims to perform their rituals easily and safely. It ensures their safety from the moment they enter through the various entry points of the Kingdom until their safe return to their home countries.

Najm has prepared a direction and control center equipped with a network of IT systems. He has utilized a range of intelligent applications, systems, and digital channels such as the Najm app, the IVR system, WhatsApp service, the control and guidance system, and the call center. These channels increase the speed of response and handling of traffic accidents during the Hajj season in coordination and cooperation with the General Department of Traffic.

At the field level, Najm has also established an operating center in the holy sites to support and assist during the Hajj season. This center is equipped with trained personnel, numbering around 120 individuals, most of whom are responsibility determination specialists. In addition, a fleet of over 80 vehicles and motorcycles will carry out field operations and serve the pilgrims. Due to the high traffic density in the area, the motorcycles will help deal with traffic accidents in the Holy Sites, ensuring the fastest possible response.

Commenting on this plan, Najm CEO Mr. Mohammed Yahya Al Shehri said, “We take pride in our mission, which aims to enhance the security and safety of pilgrims within an integrated system in which all government sectors participate and are supervised by the Kingdom’s leaders.

Our operational plan supports the Kingdom’s efforts to serve the pilgrims in alignment with the objectives of the Pilgrims Service Program, one of the programs of Saudi Vision 2030, aimed at developing the Hajj journey to allow the performance of Hajj rituals with ease and peace of mind. Najm cooperates with all relevant authorities, including the General Traffic Department, which makes great efforts to support traffic plans on the roads leading to the holy sites, ensuring maximum traffic safety and the swiftest possible response to traffic accidents.,” he added.