Juniper ServiceNow Partnership Powers MSP Automation

Juniper Networks is excited to announce an extension of the Juniper ServiceNow partnership, a collaboration set to redefine network service automation for Managed Service Providers (MSPs). This enhanced alliance integrates Juniper’s AI-native networking platform, Mist™, with ServiceNow’s Telecom Service Management, Inventory, and Sales & Order Management for Telecom. The result is a powerful, combined solution that accelerates time-to-value and drives significant operational efficiencies.

This integration marks a first of its kind, bringing together end-to-end network and service automation with Juniper’s AI-native, cloud-native, and 100% API-driven wired, wireless, and SD-WAN solutions. The collaboration aims to transform business operations for enterprises and MSPs, delivering unparalleled cost savings and simplifying complex network management tasks.

Strengthening the Juniper ServiceNow Partnership: A New Era of Automation

The extended Juniper ServiceNow partnership signifies a major step forward in delivering intelligent automation across the entire network operations (NetOps) lifecycle. By combining Juniper’s AI-native insights from Mist’s wired, wireless, and WAN Assurance products with ServiceNow’s robust automated onboarding, service management, sales & order management, asset visibility, and auto-ticketing capabilities, joint customers gain a significant competitive edge.

This tight integration facilitates a variety of Day 0, 1, and 2+ operational capabilities. Businesses can expect enhanced network deployment efficiencies, a reduction in network disruptions, and optimized operational costs. Sunalini Sankhavaram, VP Products, Campus & Branch at Juniper Networks, highlighted the impact: “Together, we are embedding AI at every stage of the network operations lifecycle — turning complexity into simplicity, and speed into a competitive advantage.” This sentiment underscores the transformative potential of this deepened collaboration for MSPs aiming for agile, AI-native service delivery.

How the Juniper ServiceNow Partnership Benefits Deutsche Telekom

Deutsche Telekom (DT) is already experiencing the powerful benefits of this advanced solution. By deploying the Provisioning & Deployment capabilities as a core component of its Secure Networking for Enterprise managed services portfolio, DT has notably accelerated time-to-value for its customers. This allows them to rapidly leverage proactive operations through a DT-Juniper Mist enterprise full-stack offering.

Niklas Horstmann, Vice President responsible for Secure Networking within T Business at Telekom Deutschland, stated, “First, we can ensure fast configuration and rollout to deliver our managed services with highest reliability due to our industry-leading automation with Juniper and ServiceNow. Second, we can leverage market-leading AIOps to help us consistently deliver the best possible user experience.” This successful implementation by DT demonstrates the real-world value and unique selling proposition created by the Juniper ServiceNow partnership for managed service providers operating in a competitive landscape. [Juniper’s MSP solution s]

Unpacking the Combined Solution: Juniper Mist Meets ServiceNow

The certified integration between Juniper Mist and ServiceNow’s platform is built on the open and programmable nature of both solutions. This allowed for rapid development and validation of these advanced capabilities. The core of the solution lies in leveraging Juniper Mist AI™ and automation throughout the entire NetOps lifecycle, delivering lasting value through streamlined processes and enhanced visibility.

Key capabilities include:

Automated onboarding and service provisioning.
Enhanced asset visibility and inventory management.
AI-driven auto-ticketing and resolution for network issues.
Optimized Day 0, 1, and 2+ operations for wired, wireless, and SD-WAN.

This comprehensive approach helps MSPs and enterprises to dramatically lower operational costs, improve service quality, and unlock new levels of customer value. The combined solution is available now in the [ServiceNow Store].

Real-World Proof: ServiceNow Transforms its Own Network with Juniper

Demonstrating strong confidence in Juniper’s capabilities, ServiceNow itself has leveraged Juniper Mist™ to modernize its own network infrastructure. By implementing Juniper’s full-stack wired, wireless, and SD-WAN solutions, ServiceNow has achieved seamless client-to-cloud visibility, zero-touch provisioning, and significantly enhanced automation within its operations.

The results speak for themselves: ServiceNow reported a 60 percent reduction in network costs, a remarkable 90 percent decrease in wireless issues, and 50 percent faster network deployment. These improvements have substantially boosted operational efficiency and the overall employee experience at ServiceNow, serving as a powerful testament to the effectiveness of Juniper’s AI-native solutions. Juniper has been a registered Build partner with ServiceNow since 2023, fostering a strong foundation for this evolving collaboration.

Conclusion: Driving the Future of AI-Native Service Delivery

The strengthened Juniper ServiceNow partnership is paving the way for a new generation of agile, AI-native service delivery. By embedding AI across the network lifecycle, this collaboration empowers MSPs to automate critical processes, reduce operational costs, and deliver superior customer experiences with unprecedented speed and reliability.

Discover how Juniper Networks and ServiceNow can help transform your network operations and accelerate your journey to an AI-native future. Contact us today to learn more about this innovative solution.