KSA-focused CIO Report Reveals Complexity of Technology Stacks Continues to Rise as Multicloud Adoption Accelerates

97% of technology leaders in KSA find that traditional AIOps models deliver limited value, leaving teams unable to tackle the data overload

Riyadh, Kingdom of Saudi Arabia, March 18, 2024 – Dynatrace (NYSE: DT), the leader in unified observability and security, today announced the findings of an independent global survey of 1,300 CIOs and technology leaders in large organizations, of which 150 respondents were from the Middle East, which includes Saudi Arabia. The research reveals that organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create. These research findings underscore the need for a mature AI, analytics, and automation strategy that moves beyond traditional AIOps models to drive lasting business value. The report: The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies is available for download.

KSA-based findings from the research include:

89% of organizations say the complexity of their technology stack has increased in the past 12 months, and 74% say it will continue to increase.
Technology leaders say multicloud complexity makes it more difficult to deliver outstanding customer experiences (96%) and makes applications more difficult to protect (93%).
93% of technology leaders say cloud-native technology stacks produce an explosion of data that is beyond humans’ ability to manage.
On average, organizations in KSA use 11 different monitoring and observability tools to manage applications, infrastructure, and user experience.
89% of technology leaders say the number of tools, platforms, dashboards, and applications they rely on adds to the complexity of managing a multicloud environment.

“Multicloud environments have become mandatory for modern organizations, bringing the speed, scale, and agility they need to deliver innovation,” said Bernd Greifeneder, CTO at Dynatrace. “However, as the footprint of their cloud-native architectures continues to expand, organizations are also seeing their technology stacks growing in complexity. A vast array of different cloud platforms and services support even the simplest digital transaction, and the huge amount of data these environments produce makes it increasingly difficult to monitor and secure applications. As a result, critical business outcomes like customer experience are suffering, and it is becoming more difficult to protect against advanced cyber threats.”

Additional findings include:

83% of technology leaders say manual approaches to log management and analytics cannot keep up with the rate of change in their technology stack and the volumes of data it produces.
80% of technology leaders say the time their teams spend maintaining monitoring tools and preparing data for analysis steals time from innovation.
74% of organizations have adopted AIOps to reduce the complexity of managing their multicloud environment.
97% of technology leaders say probabilistic machine learning approaches have limited the value AIOps delivers due to the manual effort needed to gain reliable insights.

“Cloud-native architectures have unleashed a firehose of data, challenging IT, development, security, and business teams,” continues Greifeneder. “Without the ability to transform this diverse data into real-time, contextually relevant insights, these teams struggle to understand what is happening in their environment and lack the answers needed to solve issues quickly and decisively. While many organizations turn to AIOps, they often encounter limited value due to reliance on probabilistic methods, which can be imprecise and time-consuming to implement. To overcome the complexity of modern technology stacks, organizations require advanced AI, analytics, and automation capabilities. By unifying diverse data, retaining its context, and powering analytics and automation with a hypermodal AI that combines multiple techniques, including causal, predictive, and generative AI, teams can unlock a wealth of insights from their data to drive smarter decision-making, intelligent automation, and more efficient ways of working.”

Methodology

This report is based on a global survey conducted by Coleman Parkes and commissioned by Dynatrace of 1,300 CIOs, CTOs, and other senior technology leaders involved in IT operations and DevOps management in large enterprises with more than 1,000 employees. The sample included 200 respondents in the U.S., 100 in Latin America, 600 in Europe, 150 in the Middle East, and 250 in Asia Pacific.