Ooredoo Kuwait selects Ericsson Charging to improve customer digital experience

• Ooredoo Kuwait selects Ericsson Charging as their strategic online charging system to improve customer experience and service innovation.
• Agreement will allow Ooredoo Kuwait to benefit from a leading charging system that provides agile, reliable, and scalable services for their demanding customer base. 
• Platform will also support 5G architecture and interfaces.

Ooredoo Telecom has selected Ericsson (NASDAQ: ERIC) as its strategic partner to migrate and consolidate its online charging system to Ericsson Charging as its single platform enabling digital offerings replacing other charging solutions across the company. In addition, the Ericsson agreement will enhance and provide new digital offerings to Ooredoo Kuwait’s subscribers as well as an architecture and interface platform ready for 5G. 

Ooredoo Kuwait and Ericsson successfully completed the migration and consolidation to Ericsson Charging ensuring seamless customer experience. Ericsson Charging allows Ooredoo Kuwait to deliver superior digital 5G services and quality to its customers in line with the digitalization ambitions of Kuwait Vision 2035 “New Kuwait”. Ericsson Charging is a modular, scalable, open, convergent Online Charging System (OCS) using industry standards and protocols. 

The solution for Ooredoo Kuwait provides a best-in-class charging system with a reliable and scalable platform that supports their large and demanding subscriber base. The agreement ensures Ericsson can seamlessly bring together Ooredoo Kuwait’s various interfaces to provide its customers with a comprehensive digital experience.

Essa Haider, Director Network Planning & Design, Ooredoo Kuwait, says: “Ooredoo Kuwait is committed to providing a world-class experience for its customers across the country and our agreement with Ericsson to consolidate to Ericsson Charging allows us to continue enhancing our service. This in turn will ensure we can comprehensively capture and secure revenue streams and continue our cycle of improvement for customers in the country.”

Kevin Murphy, Vice President and Head of Global Customer Unit Ooredoo at Ericsson Middle East and Africa, says: “We are proud to partner with Ooredoo Kuwait and we are pleased they share our confidence in Ericsson Charging solutions. Our agreement will enable Ooredoo Kuwait to optimize their charging landscape, realize and create new opportunities with its large customer base as well as ensure these digital charging services can be implemented on 5G infrastructure. Our aim is to continuously support Ooredoo Kuwait as we share their ambitions to realize Kuwait Vision 2035 “New Kuwait”.”

Ericsson Charging provides a low risk but effective route to capture and secure revenue streams and take advantage of business opportunities from both traditional telecom services as well as digital services, 5G and IoT.

Ericsson Charging is a fundamental part of telecommunications business support systems (BSS), which underpin commercial activities and handle customer-facing interactions. Ericsson Charging is a scalable, flexible solution with a strong user-experience focus and future-proof product roadmap, enabling real-time convergent charging, policy control, decoupling and supporting rapid time to revenue in the market. The solution for Ooredoo Kuwait will ultimately let them control credit while letting users control their costs through flexible packaging, bonuses, and discounts.